Privacy Policy

1. Introduction

fiberblaze ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fiber-blaze.com and use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Enrol in our programmes
• Contact us via email or forms
• Subscribe to our communications

This information may include:

• Parent/guardian names and contact details
• Child's name, age, and relevant educational information
• Email addresses
• Payment information (processed securely through third-party providers)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Device information

3. How We Use Your Information

We use the information we collect to:

• Process enrollments and deliver our educational programmes
• Communicate with you about programmes, schedules, and updates
• Improve our website and services
• Send administrative information and respond to inquiries
• Comply with legal obligations
• Protect against fraudulent or illegal activity

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Contract: Processing necessary to fulfill our service agreement with you
• Legitimate interests: Improving our services and website functionality
• Consent: Where you have given explicit consent for specific processing activities
• Legal obligation: Where required by law

5. Disclosure of Your Information

We may share your information with:

• Service providers: Third parties who assist in operating our website and delivering services (e.g., payment processors, email service providers)
• Legal requirements: When required by law, court order, or governmental authority
• Business transfers: In connection with any merger, sale, or acquisition of all or part of our business

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Enrollment records are typically retained for 7 years for educational and legal compliance purposes.

8. Your Rights

Under UK GDPR, you have the right to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing your personal data
• Data portability: Request transfer of your data to another service
• Object: Object to processing of your personal data
• Withdraw consent: Withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact us at [email protected]

9. Children's Privacy

Our services are designed for children and teenagers under parental/guardian supervision. We only collect children's personal information through parent/guardian consent. We do not knowingly collect personal information directly from children without parental consent.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies. For detailed information, please see our Cookies Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 47 Richmond Street, Bristol BS1 6LR, United Kingdom

14. Complaints

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

Website: ico.org.uk
Helpline: 0303 123 1113